In this guide, we will display the steps to manage Self Checkout Orders via the ePOS Hybrid Operator App.
Firstly, open the ePOS Hybrid Operator App. Once opened, select Extras, then scroll down to App Actions and select Settings.
When the General Settings screen opens, scroll down to Self Checkout Orders and select Yes for Self Checkout Orders to be displayed on the Operator App.
Once Yes has been selected in the Self Checkout Orders field, return to the home page of the Operator App. The Self Checkout icon will appear on the top-right corner of the screen
Once a new order is received, the below notification will appear, and a red circle with the number of New Orders will be listed next to the corresponding Order Type.
To view all Self Checkout orders, select the Self Checkout icon on the top-right corner of the screen.
The Self Checkout Orders screen will open, allowing you to view all active orders made via the Self Checkout.
All orders Paid at Terminal will be listed in the Paid Orders column, while any orders still to be paid at the Counter will be listed in the Pay at Counter Orders column.
To review the order, tap anywhere on the order itself to see the full details. To Cancel the order, select the Cancel button.
If orders require Approval before being sent to the kitchen, the Accept button needs to be selected before the order is sent to the kitchen. To update these settings, refer to our ePOS Hybrid Academy Self Checkout Order Control Guide.
After the Accept button has been selected, the order will be sent to the kitchen for preparation. If orders do not require Approval and are immediately sent to the kitchen, the Accept button step will be skipped. When the order is Ready for collection, tap the Ready button, or go straight to the Payment Screen by selecting the Pay button.
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