In this guide, we will display the steps required to add Menu Items to your system.
For a full step-by-step video guide on Interactive Menu Management, please refer to our Complete Video Guide.
Firstly, access your Admin Panel at https://eposhybrid.uk/ or via the ePOS Hybrid Operator App. Once logged in, select Menu Management, followed by Item Management.
The Items List screen will detail all Menu Items on your system, allowing you to edit existing items or add new Menu Items.
Firstly, let’s review the process to Add a Menu Item.
Once on the Item Management screen, click the green + Add Items button on the top-right corner of the screen.
Once the icon is selected, the Add Items screen will open, allowing you to add new Menu Items.
Firstly, use the Item Name field to enter the name of the menu item.
The Kitchen Name dropdown can be used to select the kitchen displays/printers the item is assigned to, however this can be customised in finer detail using the Kitchen Settings tab on the ePOS Hybrid Operator App.
Use the Menu Type dropdown to select the specific Menu the item is available in, and the Menu Category dropdown to select the specific Category the item is available in. If you need to add further Menus or Categories, use the + Add More button next to each dropdown to add an additional Menu or Category if required - once the relevant menu/category has been added, these can be edited further in the Menu Setup or Categories areas within Menu Management.
If required, the Course Type dropdown can also be selected.
Next, the Ingredients and Description fields can be completed - these are entirely optional, however these fields will be visible by tapping the i icon on the top-right corner of the item on the ePOS Hybrid Operator App and also visible to customers when online ordering via your Website and Mobile App.
Next, you can set the price of your item.
If the item has a single price point, select the One Price option - this is the default choice.
Enter the Sale Price (and any other relevant information - the Calories field is optional and will be visible with the Ingredients and Description information if entered).
If your item has more than one price point, select the Multiple Price option.
The Multiple Price option allows you to set varying price points for different variations of the same item, for example Small, Medium or Large portion sizes. Firstly, enter the relevant details in the Size/Type/Variant/Flavour field, followed by Calories (if required). Next, enter the Sale Price and any other relevant fields if required.
If you need to add more variations, click the Add More button to add a further row until you have the required number of rows to add all variations.
Next, you have the option to upload an image to the menu item, helpful if you have images visible on your ePOS Hybrid Operator App, Website or Mobile App.
To upload the image, select the Browse From PC button, select the file and either click the image then Open or Enter or double-click the image. Once the image is uploaded, a preview will be visible on the right-hand side of the page.
Next, use the Allergen Information settings to specify any Allergens contained within the item.
There are a number of default Allergens listed, simply click the checkbox to add these to the item. If further Allergens not listed by default are required, click the + Add More button to add further Allergens if needed. This information is visible with the Description, Ingredients and Calories (if entered) on the ePOS Hybrid Operator App, Website and Mobile App.
If you do not wish to specify the Allergens for customer view, you can select the Please Ask Staff Member option (this will display a message on the Operator App, Website and Mobile App saying “Please ask a member of staff for more information”), or if you know there are no Allergens within the item, select the None option.
After updating the Allergen Information, the next section allows you to add item-specific Tax Settings if the item has different VAT applicable from the general setting.
Use the available fields to enter the relevant VAT percentage applicable for each service type you provide. If the item is tax-exempt, select the Zero Tax option.
The Item Availability Settings section allows you to specify whether the item is always available for selection or if it is only available on specific days or during specific time periods.
All Days is the default option without specific date/time restrictions. Select the Specific Days option if you wish to apply date/time restrictions, firstly using the From/To Date field, followed by selecting the checkbox for each day you wish the item to be available and using the applicable dropdown.
Finally, if applicable, you can add item Modifiers to your menu item. Modifiers are used to provide customers additional choice when selecting the menu item, such as extra toppings, spice/sauce options or sides.
For assistance in setting up Modifiers prior to adding them to menu items, please refer to the ePOS Hybrid Academy Guide on Modifiers.
The Select Category/Modifier section allows you to add multiple levels of Modifiers to your menu items.
Firstly, the How many Minimum modifier(s) can the customer have with this item? field allows you to specify if there is a minimum number of choices the customer needs to select for this Modifier. If no choice is mandatory, enter 0 in this field, alternatively enter the corresponding number to match the requirement. For example, if an item requires one Sauce option to be selected and the customer cannot proceed without selecting one, 1 would be entered in this field.
Next, How many Maximum modifier(s) can the customer have with this item? field allows you to specify if there is a maximum number of choices the customer can select for this Modifier. This will set the upper limit on choices - for example, if an item requires one Sauce option to be selected and the customer cannot proceed without selecting one (and only one option can be selected), 1 would be entered in this field. As a further example, if a pizza item allowed for a maximum of three toppings to be selected, 3 would be entered in this field. This field prevents customers from going over the permitted amount of choices for each Modifier.
Next, you can specify How Many Modifier(s) are Included in the Item Price using the appropriate field.
The following field - Modifier Group Title - is used to confirm which title will be visible to customers when making their choices, for example entering Toppings would display Please select _ Toppings to customers when ordering.
The final fields allow you to add the specific modifiers (and price point if required).
The Search Modifier or Modifier Category field allows you to type the name of either a Modifier or Modifier Category to be added to this Modifier - for assistance in setting up Modifiers or Modifier Categories prior to adding them to menu items, please refer to the ePOS Hybrid Academy Guide on Modifiers.
Modifier Categories are helpful to add a group of Modifiers without having to enter them all individually - either Categories or individual Modifiers can be added in this section.
Once the modifier/category has been selected, click on the name of the modifier/category to add this to the box, then enter the Price in the next field (type 0.00 if there is no additional charge or enter the appropriate amount if there is a supplemental cost incurred for this modifier/category) and click Add to add this modifier/category to this section. Repeat until all required modifiers/categories have been added.
If further levels of Modifiers are required - for example having Sauce, Topping, Cheese and Sides Modifiers, click the Add Modifier Group button to add additional levels until you have as many as required.
Once all necessary fields have been completed, click the green Submit button to add your Menu Item.
Next, let’s review the other options available on the Item Management screen.
The Sale column allows you to specify which platform you wish the category to be visible on - platforms listed below:
POS: Via the ePOS Hybrid Operator App;
WEB: Via Online Ordering through your Website;
MOB: Via Online Ordering through your Mobile App;
CLESS: Via Contactless Ordering.
If you wish to remove the Menu Item from any of these platforms, click the green ON toggle switch so this becomes a red OFF icon. These can be toggled at any time to suit the requirements of the business.
If you wish to Edit your Menu Item once added, click the green Edit icon in the Actions column to make the appropriate changes - click Submit in the pop-up once the relevant changes have been made.
The Modifiers column will display either Yes or No depending on whether the item listed has Modifiers included.
The Alcoholic column allows you to specify using the Yes/No toggle to confirm whether the item in question contains alcohol - this can be used to exclude certain items from Special Discounts in the ePOS Hybrid Operator App as discounts can be applied for the Entire Order or All Non-Alcoholic Items.
If you wish to Delete a Menu Item you have created, click the red Delete icon in the Actions column to remove this from your system.
If you wish to Deactivate a Menu Item without removing it from the system completely, click the green Active icon in the Status column. This will change the Status to a red Inactive icon, ensuring the Menu Item will not be listed. If you wish to Reactivate a Menu Item, click the Inactive icon and this will revert back to Active status.
If you have a Menu Item as part of a Query Meal and wish to customise the question the customer is asked when the item is selected, click the ? icon to open the below pop-up.
If you wish to add a consent message for online orders - for example if you have alcoholic items available and need the customer to confirm they are over 18 or if any other important messages need to be conveyed to customers prior to ordering - click the Consent icon to open the below popup.
If you wish a Consent Message to be displayed, select Yes in the Do you want to have consent to this item? field, then enter the message you wish to be displayed in the Enter Consent Message field and click Save to add your Consent Message.
If you wish to apply different item pricing to different Service Types, select the £ icon to open the Servicewise Prices pop-up screen. In this screen you can specify the price applicable to each service type, and the system will automatically charge the correct price depending on the customer’s chosen service type, for example if Collection and Delivery options have two separate price points for the same item.
Once the pop-up appears after clicking the £ icon, click Yes in the Would you like to set servicewise prices to this item field. This will open up all available service types (listed at the original price by default), allowing you to specify the different prices for each Service Type if applicable. Once the relevant prices have been selected, click Apply to update the pricing.
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