The Requirements

Italian Express were looking for a “smarter” ePOS system, which could help them elevate their operations and deliver exceptional service throughout their customer journey, from online ordering to home delivery management. They required an ePOS system which would help them process more orders and increase revenue, while still maintaining their great reputation for customer service.

The challenge

Italian Express owner Peter Repon, opened his own business after working for 6 years as a manager. Having worked with ePOS systems in the past, Peter was looking for a “smarter” solution that would help his business excel.

His previous experience with point of sale systems left Peter wondering if there was a better option, one which combined a range of functionality to help manage more of his business from one platform. He required a system which was flexible and one that would adapt to the changing needs of his customers, as well as his growing business. It was important for his chosen point of sale system to be able to create and run offers & promotions at different times as well offering full business management capabilities to help him track and control the growth of his business.

“If someone is looking for an all-in-one POS solution for a restaurant or takeaway, ePOS Hybrid is the answer. My overall experience with ePOS Hybrid is amazing and I personally recommend their system to every business operating in the Hospitality Industry.”

Peter Repon CEO and Founder

The Solution

ePOS Hybrid worked with Peter and his wider team to quickly implement our platform into the business, with our Customer Service Gurus setting up their full account and offering 24/7 support, Italian Express were up and running in no time and confident to use the system.

With powerful functionality including full menu management, caller identification, delivery management and driver tracking, ePOS Hybrid helped to control and automate a range of business areas, providing “everything that a takeaway owner needs to run a business”.

Our software’s intuitive and user friendly design makes it easy for employees to learn how to use our terminals. Peter explained: “My employees liked the system straight away! It only took them a short time to learn how to use and operate the smart POS terminal and all its features.”

“I know how important it is to get the right ePOS system for your restaurant or takeaway. It's the heart of the business! The ePOS Hybrid terminal has some really great features that makes it easy to use and great for any business.”