FEATURES

Menu Management

A great menu and attractive promotions are the keys to success for food businesses, and we understand what works. ePOS Hybrid will provide greater flexibility to add and manage your menu and promotions easily
  • Manage your menu and add information about cooking, ingredients, allergies and calories
  • Create multiple menus for drinks, food, kids, desserts and implement special occasion menus - Christmas menu, Valentines day
  • Handles meal bundles, queries and combo deals easily
  • Very easy to set up
  • Run different promotions and offers for specific days and/or times
  • Manage discount codes and receipt offers easily
ePOS Menu Management
ePOS Web Ordering System

Mobile App for your Customers

Studies show that 18% of customers are accustomed to using Mobile Apps when ordering food. To do this businesses believe they need to pay high commission or monthly subscription fees. Modernise your business into 21st century standard, keep up to date with current trends and customer habits by using our mobile app that is customized to your business. Our Mobile App means no third party companies resulting in more business profit. Customers can download the app from both Apple App Store and Google Play store making it efficient to everyone.”

The essential features are:

  • Easily allow customers to download your Business App, view the menu and order food
  • Orders placed will instantly reach the Operator terminal and go straight to the Kitchen
  • “Order Status” can be tracked through the App
  • Customers who use the App can gain loyalty points
  • No need to pay huge commission or monthly subscription fees to third-party companies
  • Instantly display promotions to customers
  • While placing order through the App, customers can redeem promotional codes

Web Ordering System

Studies show that 33% of customers order their food through websites. ePOS Hybrid can provide a ‘Web Ordering System’ which allows customers to access your food menu, view promotions, order food and complete the payment
  • Link the Web Ordering System to your existing website or ePOS Hybrid can create a new website for your business
  • Allow customers to easily view your menu, promotions and order
  • A receipt of order will be instantly sent to the customers email
  • Web orders will go directly to your operator terminal and kitchen for immediate processing
  • Web Ordering System can provide customers with promotional codes while placing orders
ePOS Menu Management
ePOS Table Management

Table Management

Create floor layouts and table arrangements precisely to your restaurant using our innovative table management module. It helps to effectively manage table reservations and table allocations.
  • Easily create your restaurant layout including furniture with easy to draw tools
  • Increase turnaround of tables with efficient table reservation system
  • An automatic check of reservations allows you to allocate tables to walk-in guests
  • Transfer tables and orders easily if customers request a table change

Digital Menu

Dine in customers tend to spend 20% of their time trying to attract a waiter/waitress to repeat drinks, order additional food or to request the bill. Using the amazing “Digital Menu” customers can now order, request their bill or ask for cutlery at the table using the ‘tablet’”
  • Customers can order food and drinks from the table without assistance
  • Digital Menus allows prices, promotions and item updates easily - no more outdated print menus
  • Save money on staff wages and allow customers to receive faster service
  • Customer feedback can easily be provided via the Digital Menu
  • Manage adverts easily and promote events, special occasions and promotions
  • While waiting for food customers or children can play pre-loaded or online games
ePOS Digital Menu
ePOS Caller-id for Telephone Orders

Caller-id for Telephone Orders

“Studies show around 41% of customers are ordering food over the phone. ePOS ‘Caller ID’ device allows you to identify customers telephone numbers and process orders more efficiently”
  • Customer telephone numbers will be displayed on your operator terminal
  • For future access you can store a customer's name and delivery address in the ePOS system
  • Previous orders will appear allowing the customer to repeat order if they wish

Home Delivery & Collections

“Help busy restaurants and customers to avoid queues by displaying the order status of the customer using their name or order number through our collection app”
  • The collection counter display panel displays all orders by name or number
  • Alert customers when orders are ready to collect
  • When no orders are displayed you can promote adverts or promotions easily
ePOS Home Delivery & Collections
ePOS Smart Table

Smart Table

“Engage customers through the new revelation in the food industry, the Smart Table”
  • Smart table allows customers to order food and drinks
  • Play pre-loaded or online games while waiting
  • Promote events, special occasions and promotion with adverts
  • Attract more niche customers who love technology

Promotion Management

“Keys to a successful food business is a great menu and attractive promotions. ePOS Hybrid provide greater flexibility to add and manage your menu and promotional offers easily”
  • Information regarding cooking, ingredients, allergies and calories can be added and managed within minutes
  • Create multiple menus for Drinks, food, Children, desserts and special occasions - Christmas and valentine's day menus
  • Manage meal bundles, queries and combo deals easily
  • Easy to set up and allows different types of promotions
  • Easily manage discount codes and receipt offers
ePOS Promotion Management
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Feedback Management

- “ Both negative and positive customer feedback is helpful for improving businesses. ePOS Hybrid allows you to collect and manage customer feedback easily”
  • Easily collect feedback from customers, employees and many more
  • Collect feedback in person, through emails, anonymously and video
  • Our tablet device allows feedback to be collected at the table or at the entrance
  • Easy to understand feedback report with graphical representation
  • Prepare feedback on your action plan which can later improve follow ups on the action plan

Staff Management

You can automate all your human resource operations with our staff management module
  • Manage all staff records, files and contracts from one place
  • Create and manage rotas, annual leave, sick leave and absence
  • Manage staff training records and manage the training matrix
  • Set reminders and alerts about training expiry or work permit related information
ePOS Staff Management
ePOS Accounting & Tax Calculations

Accounting & Tax Calculations

ePOS Hybrid will automate all accounting & tax calculations and help you to generate various financial reports easily
  • Able to set up different types of taxes and tax rates based on items
  • Able to generate tax reports either monthly, quarterly and/or annually for tax returns (such as VAT, GST or State Tax etc.)
  • With integration of Xero™ accounting software, your accounts will be automatically updated
  • With extensive use of our stock module, you can manage accurate stock list information to update your annual accounts
  • You can generate various financial reports to help analyze your business performance

Customer Management

Loyal customers are a vital part of any business. Our customer management module will help businesses to maintain and manage customer data very securely and efficiently
  • Store and retrieve customer data for telephone orders
  • Manage table bookings with existing customer data
  • Send customer receipts directly to their email address
  • Run newsletters to customers about promotions & offers
  • Collect email feedback from customers who subscribed to receive offers
ePOS Customer Management
ePOS Live Monitoring

Live Monitoring

The Manager Insights App helps the owner and manager to monitor the business and manage some aspects while not present on the premises. Manager Insights App is a great benefit while you’re on a holiday, out for a meeting or when working from home
  • Monitor your business from anywhere in the world using Manager Insights App
  • Monitor sales insights for a specific period
  • Monitor current engaged tables and future table bookings
  • Activate or Deactivate promotions
  • Make necessary changes to staff permissions while you’re away
  • Monitor stock movements
  • Monitor complaints & insights

Reports

ePOS Hybrid provides extensive reports which give greater insight into the business, sales, customer satisfaction, wastage, promotions staff performance and financials
  • Financial reports such as cash payments, card payments, shift end, day end, coupons, gift cards, staff discounts and tax reports
  • Reports on transactional history to monitor voids, refunds, tips, cash variance and no sale reports
  • Sales reports such as product-wise, category-wise, promotion-wise and operator-wise statistics. Sales reports will also be available for specific period and timings
  • Customer reports such as repeated customers, feedback count, customer count and subscriber count
  • Staff reports such as holidays, absence, training, wages, attendance and clock-in & clock-out
ePOS Reports
ePOS Self Checkout

Self Checkout

“ Self-checkouts are becoming very common in food courts and takeaways. ePOS Hybrid’s self-checkouts enable customers to view a menu, order and complete a payment.”
  • Customers are able to check menu and promotions
  • Customers can make payments using a card terminal
  • Avoid customer queues to improve customer satisfaction
  • Self-checkouts also collect feedback from customers

Back Office Management

“ ePOS Hybrid doesn’t just help with orders and table management, it also automates your complete ‘Back office’ operations”
  • Manage all HR activities including: staff management, training records, rota management, annual leave, sick leave, absence management and staff files and more
  • Easily manage sales, cash and card payments, shift variance, refunds and voids and many more
  • Manage your menus, pricing, promotions, advertisements and customers
  • Having integrated with Xero™ accounting software, all your accounts will be automatically updated
  • Easy to generate reports for your monthly or quarterly tax submissions such as VAT or GST
  • Run marketing campaigns to your customers with Mailchimp™ integration
  • Manage your suppliers orders, deliveries and stock ordering
  • Generate extensive reports on sales, promotions, products, staff performance, delivery efficiencies, stock losses, stock transfers, current stock levels, refunds and much more
  • Easily manage and act on customer complaints & follow up actions
  • Collect customer feedback and generate reports with all statistics
ePOS Back Office Management
ePOS Loyalty Card Management

Loyalty Card Management

A loyalty program helps customer retention and improves your number of repeat customers. Our ePOS will help you to manage your loyalty program to improve your business revenues
  • Create your own loyalty program to help improve your brand
  • Collect customer data to send regular promotions and happy hours etc
  • Issue printed digital cards or create your own Loyalty App
  • Easy management of points and redemption process
  • Run newsletters to all your loyalty card holders easily with the third party service

Kitchen Management

Whether you have a single kitchen or multiple kitchens (cooking areas), our ePOS Hybrid allows you to manage orders appropriately by sending relevant orders to relevant kitchens
  • Automatic orders to the kitchen either through kitchen printer or display screens
  • Kitchen staff can have individual screens to look at orders they’re cooking
  • Able to define order priority to help cook & serve customers efficiently
  • Kitchen staff can send cooking updates with the click of a button when using kitchen displays
  • The operator can send quick messages to kitchen printers or display screens
ePOS Kitchen Management
ePOS Delivery Drivers Management

Delivery Drivers Management

Technology is playing a significant role in the rapid growth of home deliveries. Our Delivery App streamlines your orders received from multiple channels and will help you to deliver more efficiently
  • Manage multiple delivery drivers and easily manage the routes
  • Track live locations of your drivers
  • Easy management of cash & card payments collected by your drivers
  • Monitor & record the exact time of orders, pick-up and delivery
  • Monitor individual driver's performance reports and statistics

Collections

Our collection app is very helpful for busy food courts and take-away restaurants because it helps in avoiding queues by displaying an order status with a customer name or order number
  • Display all orders by number or customer name on the collection counter display panel
  • Alert customers whose orders are ready to collect
  • Run your adverts and promotions when no orders are displayed
ePOS Collections
ePOS Advert Management

Advert Management

Advertisements will help to promote your offers, happy hours, special menus or new arrivals to the customers who walk into your premises. This module helps you to run advertisements on ‘Customer Display Screens’, ‘Digital Menus’, ‘Feedback Device’, ‘Self Checkout’ and ‘Smart Tables’
  • Upload and run both Image adverts and Video adverts
  • Runtime specific adverts, for example, if you want to run ‘special price drinks’ which display during your happy hours
  • Easily activate or deactivate your adverts with simple time & date settings

Order Management

In this big world, businesses are receiving orders from all sorts of platforms. ePOS Hybrid will make it simple to manage all types of orders from one place
  • Easily manage dine-in customers along with table allocations
  • Manage home deliveries & collections with customer address and previous order history
  • Recognise customer telephone numbers with our ‘Caller-id’ device
  • Manage Drive Thru orders & collections with our specialist app
  • Manage all other orders received from your website and third-party ordering websites
ePOS Order Management
ePOS Drive thru

Drive thru

Our ‘Drive Thru’ functionality helps you to run your drive-thru orders easily and efficiently
  • Drive through orders will instantly reach the kitchen for immediate cooking
  • Easy to manage two separate counters for orders and deliveries. Or you can manage both from a single counter
  • Provide coupons for future orders along with receipt of the current orders

Stock Management

Stock management is very essential for every food business for both stock ordering and managing stock losses. Unlike other ePOS, our ePOS Hybrid will be able to handle stock for loose items such as eggs, tomatoes and potatoes
  • Able to manage minimum stock levels and intelligent stock ordering without manual work
  • Easy management of stock movements such as wastage, shrinkage, expiry, missing and other branch transfers
  • Easy ‘stock checks’ using stocktake app
  • Provide great insights into stock through several reports
ePOS Stock Management
ePOS Takeaway Management

Takeaway Management

Our innovative ‘Takeaway’ features help restaurants to manage their takeaway orders with ease
  • Customer identification through telephone numbers
  • Address look-up facility using postcodes
  • Able to view most recent orders from the existing customer and repeat them, if needed
  • Print discount vouchers and coupon codes to generate repetitive business

Multiple Business Management

This module is extremely helpful for entrepreneurs who operate more than one site
  • Manage multiple sites from a single panel and access sales, stock, rotas, staff, financial reports, complaints, feedback and all other necessary reports on individual site
  • Define managers & administrators for each site and set access permissions
  • Easy transfer of stocks between sites
ePOS Multiple Business Management
ePOS Multi Language Menus

Multi Language Menus

Businesses in tourist destinations, airports and seaports attract customers from different backgrounds. Our ePOS Hybrid will help to manage menus in different languages which helps people to understand menus, ingredients & cooking instructions easily
  • Able to set up Menu along with ingredients & cooking instructions in different languages
  • Multi-language menus can be accessed through Digital Menu which runs on Tablet devices
  • We do not provide any automatic translation, but the app will allow you to copy & paste any language

Multi Currency Management

This feature is extremely useful for businesses that accept more than one currency
  • Able to accept different currencies and define exchange rate against the local currency
  • Any balance amount will be shown in local currency when tendered more than bill amount
  • Able to generate relevant financial reports on different currencies accepted
ePOS Multi Currency Management
ePOS Safe & Secure

Safe & Secure

We are experts in the safety and security of your data. Therefore our ePOS Hybrid is developed with various security standards
  • Your ePOS application is ‘Cloud’ hosted with complete encryption of code
  • All your customer and staff sensitive data is encrypted before storing into the cloud
  • We take automatic backup every 24 hours, so you will never lose data
  • Our 24/7 ‘Network team’ monitor for any unusual activity and take immediate measures for data security